[well anim=”wobble” class=”table-section” ][tblock title=”Training Services”/]


NO.

Course

Elements

NO. of days

Time(hr.)

Attendees
1 Quality awareness
program.
1-Quality.
2-History of quality concepts.
3- Total quality management.
4- Basic principles of TQM.
5- European & American quality System measurements.
3 15 All organization levels.
2 Basic principles of Total Quality Management 1- Customer-focused organization
2- Leadership.
3- Involvement of people.
4- Process approach.
5- System approach to Management.
6- Continuous improvement.
7- Factual approach to decision Making.
8- Mutually beneficial supplier Relationship.
3 15 Supervisors.
3 Quality Management System requirements – ISO 9001/2000 1- Quality management system.
2- Management responsibility.
3- Resource management.
4- Product/Service realization.
5- Measurement, analysis and
Improvement.
5 10 All organization levels.
4 Quality Management System 2000 1- Concepts.
2- Basic principles of TQM.
3- Process approach.
4- Terms & definitions.
5- Continual improvement.
6- QMS requirements.
1 5 All organization levels.
5 Quality costs. 1- Cost of poor quality.
2- Categories of quality costs.
3- Objectives of cost evaluation.
4- Relating the grand total to
Business measures.
5- Economic models of quality of
Conformance.
2 10 Supervisors.
6 Internal Quality Audit. 1- Quality.
2- Basic principles of TQM.
3- QMS. Requirements.
4- Q. system documentation.
5- Quality audits.
6- The auditor.
7- The auditing.
8- Verification.
9- Non-conformance.
10- Corrective action.
11- Preventive action.
4 20 Managers and supervisors.
7 Calibration 1- Definitions.
2- Why calibration?
3- Control of inspection,
Measuring and test equipment.
ISO 9001/2000
4- The way to calibration.
5- Formatting.
6- Calibration traceability.
7- Measurement system.
2 10 Supervisors
And
Technicians
Of
Calibration laboratories.
8 Measurements 1-Method of preparation &
Performance of equipment.
2- Measurement system.
3- Static characteristics of
Measuring instruments.
2 10 Supervisors and technicians of test & calibration laboratories.
9 Mutually beneficial supplier relationship.
(case study)
1- Selection of supplier.
2- Supplier evaluation and Support.
3- Supplier improvement.
4- Accepted supplier list.
2 10 Supervisors of purchasing and receiving material.
10 Human resource factors. 1- Definitions.
2- Leadership.
3- Motivation.
4- Employee involvement &
Empowerment.
5- Teamwork.
6- Training and education.
7- Customer Satisfaction
8- Customer Service
9- Manager Skills
9 45 HR. supervisors and specialists.
11 Change way of thinking 1- Who moved my cheese
2- the triangle of change
 
2 10 All organization levels.
12 Document training contain 1- Document cycle and control
2- making reports
3- management review meetings
 
2 10 All organization levels.
13 problem solving tools problem solving tools 1.5 8 Managers and supervisors.
14 Strategic plan

1. What
2. How to improve it
3. How to implement it
4. Workshops
 

3 15 Managers and supervisors
15 Projects 1- Management
2- Manager
4 20 Managers and supervisors
16 ISO 14001 (Environment) 2 10 All organization levels.
17 OHSAS 18001:1999

(Occupational Health and Safety management Systems)

2 10 All organization levels.
18 Safety, Health & Environment   2 10 All organization levels.

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